Terms of service
Welcome to Eternal Sunday! We’re so glad you’re here. These Terms of Service (“Terms”) are important because they outline the rules and guidelines for using our website and purchasing our products. By visiting our site or making a purchase, you agree to these Terms, so please read them carefully. 🌱
OVERVIEW
This website is operated by Eternal Sunday. Throughout the site, the terms “we,” “us,” and “our” refer to Eternal Sunday. By accessing our website or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, as well as our policies referenced or linked within (like our Shipping Policy and Refund Policy).
We’re constantly working to make your experience better, so we may update these Terms from time to time. When we do, we’ll post the updated version here. If you don’t agree to these Terms, we kindly ask that you not use our site or services.
SECTION 1 - ONLINE STORE TERMS
To shop with us, you must be at least the age of majority in your province of residence (that’s 18 or 19 years old, depending on where you live in Canada). By agreeing to these Terms, you confirm this and agree to use our products responsibly and lawfully.
SECTION 2 - GENERAL CONDITIONS
We work hard to provide a seamless shopping experience, but we reserve the right to refuse service to anyone, for any reason, at any time.
When you interact with our site, your non-credit card information may be transferred unencrypted across networks (e.g., when processing payments). Don’t worry—your credit card details are always encrypted and handled securely.
SECTION 3 - PRODUCT AVAILABILITY & SUSTAINABILITY COMMITMENT
Our products are crafted with care, using sustainable practices and plastic-free packaging to reduce our environmental footprint. Many items are available in limited quantities and are sold exclusively online.
We do our best to maintain stock, but availability may vary due to the sourcing of sustainable materials. By purchasing our products, you’re supporting our mission to create a more sustainable world—and we’re so grateful for your support. ♻️
SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Prices and services can change—such is life. We reserve the right to adjust prices or discontinue products at any time without prior notice. If we need to make significant changes to our service, we’ll do our best to let you know.
SECTION 5 - SHIPPING & DELIVERY
We currently ship within Canada only and use Canada Post to bring your orders safely to your door. For customers in Toronto (postal codes M4, M5, M6), we also offer a Free Local Delivery option within a 3 km radius of our headquarters.
For details about our shipping methods, packaging, and timelines, check out our Shipping Policy.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We know mistakes happen, but we kindly ask that you double-check your information when placing an order. Accurate billing and shipping details help ensure your order arrives safely. Returns, refunds, and corrections are handled in line with our Refund Policy.
SECTION 7 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
We love hearing from you! When you share comments, feedback, or ideas with us, you’re giving us permission to use that content however we’d like. Don’t worry, this doesn’t include personal information, which is always protected.
We ask that your comments be respectful and free of anything offensive or harmful to others.
SECTION 8 - PERSONAL INFORMATION
Protecting your privacy is important to us. When you shop with Eternal Sunday, your personal information is handled in line with our Privacy Policy and in compliance with Canadian data protection laws (PIPEDA).
SECTION 9 - ERRORS, INACCURACIES, AND OMISSIONS
We’re human, and sometimes mistakes happen, whether it’s a typo, a missing detail, or an error in product descriptions or pricing. If we notice an issue, we’ll correct it and, if necessary, cancel orders impacted by the error.
SECTION 10 - PROHIBITED USES
We strive to create a safe, welcoming space for everyone. You agree not to use this site for anything unlawful, fraudulent, or harmful to others, including spamming, hacking, or violating intellectual property rights.
SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
While we do our best to provide you with a smooth, uninterrupted experience, we can’t guarantee that everything will always work perfectly. By using our site, you agree to use it at your own risk.
Eternal Sunday isn’t liable for any damages arising from your use of our site or products, including delays or issues caused by third-party services (like Shopify or Canada Post).
SECTION 12 - INDEMNIFICATION
If you violate these Terms and it results in a claim against us, you agree to cover any costs or damages related to that claim.
SECTION 13 - TERMINATION
These Terms remain in effect until either you or we decide to terminate them. You can stop using our site at any time, and we may terminate your access if you breach these Terms.
SECTION 14 - GOVERNING LAW
These Terms are governed by the laws of Canada and the province of Ontario.
SECTION 15 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time. If we make significant changes, we’ll do our best to notify you via email (if you’ve provided one) or with a notice on our website. Your continued use of our site means you accept the updated Terms.
SECTION 16 - FORCE MAJEURE
Eternal Sunday isn’t responsible for delays or issues caused by events beyond our control, like natural disasters, labor strikes, or supply chain disruptions.
SECTION 17 - CONTACT INFORMATION
Have questions or concerns? We’re here to help! You can reach us at contact@eternalsunday.ca, and we’ll get back to you as soon as we can. 💌